FAQs
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AGV Sport FAQs
Q: Why does AGV Sport offer two different warrantees?
AGV Sport strives to use the finest materials and manufactures in the world when constructing its products. Naturally in some of the higher priced products higher quality materials and construction methods are used, hence the two different warrantees which are as follows:
Standard 1-year warranty
“Every AGV Sports product features a minimum of a one-year warranty for manufacture defects. If AGV Sport determines that the product in question has a material or construction defect then the product will be repaired or replaced at no charge. Warranty is void if, in AGV Sport’s opinion, the product has been improperly cared for, altered, crashed or modified in any way, or if the usable life of the item has expired. AGV Sport reserves the right to repair or replace, at its discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed. The buyer assumes all risks for any and all damages caused to him, a third party and/or property by virtue of failure of these products.”
This warranty includes all AGV Sport items not listed under the Pro-Gear 5-year warrantee.
Pro-Gear 5-Year Warranty
“AGV Sports Pro Gear products have a five-year warranty for manufacture defects. If AGV Sport determines that the product in question has a material or construction defect then the product will be repaired or replaced at no charge. Warranty is void if, in AGV Sport’s opinion, the product has been improperly cared for, altered, crashed or modified in any way, or if the usable life of the item has expired. AGV Sport reserves the right to repair or replace, at its discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed. The buyer assumes all risks for any and all damages caused to him, a third party and/or property by virtue of failure of these products.”
The following products are covered under the Pro-Gear 5-year warranty:
Leather one piece suits:
Laguna
Monza
Leather jackets:
Laguna
Monza
Topanga
Pella
Venus
Moda
Important Note:
In order to validate your Pro-Gear 5 year warranty, you must return the registration card in full and return it to AGV Sports Group warranty department within 30 days of your purchase. This warranty does not cover the following damages: racing damage, weather damage, weather aging, normal wear and tear, atmospheric damage, accident damage, or any misuse whatsoever.
Q: How do I resolve a normal wear and tear issue with AGV Sport apparel?
A: Motonation has very few problems with AGV Sport apparel. As a result we do not have a repair center in house. Most repairs can usually be handled close to your hometown by a good tailor. Motonation recommends that you send your AGV Sport apparel item directly to AGV Sports Group International headquarters (contact info below). By dealing with AGV Sports Group or your local tailor directly you will have your AGV Sport apparel item repaired quickly and be back riding very fast.
AGV Sports Group
3220 Roderick Road
Frederick MD 21704
Toll-Free: 800.777.7006
Local: 301.663.4550
Fax: 301.663.8950
Q: How do I resolve a potential warranty issue with AGV Sport apparel?
A: Motonation’s goal with warrantee claims is a fast and fair service for all AGV Sport customers. Since the advent of email and digital cameras we have found that if we first receive an email with pictures and a description of your problem we can quickly resolve the problem.
So please take a few pictures of the issue you have with your AGV Sport apparel and email it to service@agvsport.com along with the size of the item and any additional descriptive explanations or concerns that you may have along with your full and complete contact information. All emails will be answered within one business day.
What happens next you ask? Well, the procedure is:
If in AGV Sports Group’s opinion your warranty claim has merit, our response to your email will have a Return Authorization Number (RA#) in the return subject line. You should then clean (please…) and package your item, writing the RA# on the outside of the box along with a copy of your email, freight pre-paid to:
AGV Sports Group, 3220 Roderick Road, Frederick MD 21704
When AGV Sports Group receives your item they will repair it ASAP and send it back to you freight pre-paid. If it is determined by AGV Sports Group that the best course of action is to replace your item then your old item will be discarded and the new item will be sent at no charge.
If AGV Sports Group denies your warranty claim based on the above mentioned, Limited Warrantee AGV Sports Group will email you back with your repair options.
Q. How long does it take to get my product repaired?
A. It will take about one week , then add shipping time back to your location.
Q. Can AGV Sport still fix my defective product even though my warranty has expired?
A. Yes, send us photos and a description for a detailed estimate.
Q. How does AGV Sport work its jacket sizing?
A. That is a common question when people see that AGV Sport sizes some jackets in the numeric sizing system (example: 42, 44 etc) and others in the classic system Americans are more accustomed to (example: M, L, XL etc).
As with any technical product the answer is a bit complex. You see, AGV Sport knows that some riders like a different fit than others. It is for this reason that AGV Sport offers its jackets in two distinctly different "cuts". The numeric sized items are a more tightly- tailored cut and is offered in the more precise sizing runs. The American cut is a looser fit (especially around the belly) and is offered in the customary small thru XXL (or larger) sizes. So, no matter the rider's preference; the tightly- tailored look or the more “roomy” American look, AGV Sport has riders all over the world covered.
Q. When sizes small, medium, large, X-large, and XX-large are used what is
the number size equivalent?
A. There is not a direct equivalent due to the cut itself (see the previous question) However, in general you could say:
Small/Medium = 42, Large = 44-46, X-Large = 48-50, XX-Large =52.
You will notice two number sizes for some of the letter equivalent; this is due to the more precise measurements when working with number sizing as compared to the letter sizing that run a more relaxed fit.
Q. Then what size jacket do I order?
A. When a leather jacket is desired, measure your Chest, Waist, and sleeve. Leather suits require Chest, Waist, sleeve, thigh and inseam measurements.
See the sizing hcarts used within the website pages.
Q. What thickness leather is used in AGV Sport leather suits and sport leather jackets?
A. AGV Sport uses 1.2mm to 1.4mm premium top grain leather, which AGV Sport approved tanneries continually monitor for proper thickness and quality (others use 1.6mm to 1.8mm to try and achieve the same abrasion level). This is the only way to insure the high safety factor required when using this thickness of leather. Other benefits of 1.2mm to 1.4mm premium top grain leather is reduced weight, improved mobility, and increased durability. This translates into less rider fatigue with unsurpassed safety standards.
Q. Does AGV Sport have a rider support program?
A. Yes, we have an extensive rider support program. To submit your resume please visit http://www.agvsport.com
SIDI FAQs
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How long could I expect my Sidi boots to last?
Sidi considers the usable lifespan of one of its boots to be five (5) years. After five years some of the natural materials used in making the boots start to deteriorate. Naturally wear and tear and crashes impact a boots life very much too, as does rider maintenance. But generally speaking if you take care of your Sidi boots then they will take care of you!
What kind of Warranty do Sidi boots have?
Full details on Sidi product warranty and repairs are available here.
What else does Motonation sell?
AGV Sport apparel! The finest value in street and track apparel! Vemar helmets. Manufactured in Italy, they're the best crafted helmets in the world.
How do the sizes run?
Sidi boots come in metric sizes. For the most part they translate well to American sizes. If you are on the border, give us a call, or drop an email, and we WILL get you into the right size. See also: the boot sizing guide used within the website.
What do I do if the boots I get don't fit perfectly?
First, make sure you're buckling them correctly. Click here for instructions.
You can get different feet, but that's really expensive.
Here's a better way, and the method we suggest:
Keep the first set of boots, and we'll ship you a new set, so you can compare the two. Once you have tried both sizes and determined which is correct, then you can call us for an RA (Return Authorization) number. Return the pair you don't want, and we'll dump money in your credit card account. We can also exchange or refund your money. Or you can keep both pair and sell the other to a buddy/enemy. Whatever is easiest for you. We're here to help.
Do Sidi boots come in different widths?
Yes. Most Sidi boots are a "D" in width, which gives just about everyone enough room and a comfortable fit. Some models do fit a bit wider. The Way Rain Megaand Vertigo Mega Gore Tex are offered in EE width.
I ride off road and have REALLY big calf muscles. Do you have anything that will work?
Yup. The Crossfire boots. Most riders have a normal 15-17” circumference around the largest part of their calf muscle. The Crossfire boot can accommodate riders with larger calves easier than any other boot now available. The Crossfire can accommodate riders with up to a 22-inch calf diameter 14 inches above from
Can I special order a boot if it is not listed on your site?
Nope, sorry. Sidi Italy does not keep a stock, all boots are built to order and with their 500 minimums per model non USA stocked colors or sizes is just not an option.
Does Motonation carry any boots that are not manufactured with leather?
Many of the Sidi boots are available in Lorica a synthetic material that Sidi believes actually out performs leather in most applications. Please note the specs on each model for its base material. Models constructed with a Gore Tex waterproof membrane and constructed with top grain leather outer as it works best in conjunction with Gore Tex.
What is Lorica?
A small town in western Pennsylvania.
Actually, Lorica is a synthetic material used on many models of Sidi boots. It has better abrasion protection than leather; it also stretches a bit less over the long run.
Sidi uses two types of Lorica when building its boots. Lorica “BX” and Lorica “Microlor”. The micro fiber base material is exactly the same for both products. What is different is how the material is finished. Lorica “Microlor” is finished via an external polyurethane coating (painted) while the higher end Lorica “BX” has its finish dyed into the material via a drum dying method where the color is impregnated into the materials fibers just as how top grain leather is dyed.
Both the Microlor and BX Lorica is used in different thicknesses depending on the application. For example Sidi’s off road boots use a thicker material than its sport boots or touring boots.
Lorica Microlor is used on the following Sidi models; Blade, Sport, Fusion, Jasmine, Strada, Charger, Streetburner and Way.
Lorica BX us used on the following Sidi models; Adventure, Vertigo, Vortice, Crossfire.
Does any dealer in my area carry Sidi boots?
We don't know...where the heck are you?
Check the dealer listing section of our web site. There you will find a listing of all the stocking dealers for Motonation, AGV Sport, Vemar and Sidi. If you can’t find it there, give us a call, and we will locate a shop for you.
How long should it take to break in my new boots?
Break in time varies from model to model. Dirt boots will take longer than the street boots, on the average, but with the Crossfire boot, you are looking at quicker break in times than a normal off road boot. On the average, the dirt boots take only one ride, and the street boots just a couple of day rides.
How can I clean and take care of my new Sidi boots?
That’s easy, just mild soap and water. Make sure not to use any kind of cream or saddle soap on any Gore Tex boot!!!! This will clog the pores of the leather and keep the liner from doing its job, keeping water out! When drying wet boots, remove any insoles and stuff shoes with newspaper.
Does Sidi have a rider support program?
Yes, we have an extensive rider support program. To find out more please click on the Rider Support button on Motonation’s home page.
VEMAR FAQs
Q. Why is the Vemar carbon helmet so expensive?
A. Vemar’s Eclipse carbon fiber helmet is manufactured using a precise military grade Autoclave instead of the standard air bag molding system of its competitors. The Autoclave heats the carbon to the proper temperature which creates a chemical chain reaction that brings the carbon fiber up to military grade for shock absorption, without manufacturing using an Autoclave a carbon helmet will be light but will not reach its ultimate design potential for strength. Thus the Vemar VSRC carbon helmet is manufactured to the highest possible standards. This low quantity (only two helmets a day can be built with an Autoclave) production method ensures the most consistent finish, thickness and density is achieved with the 100% carbon fiber shell material
Q. How do I size my head?
A. By using Vemar’s sizing chart!
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. Are Vemar helmets quiet?
A. Vemar helmets are VERY quiet, usually much quieter than its competitors. Using a precise lining design and materials Vemar achieves a level of quietness that must be experienced to be believed!
Q. How do I change my visor?
A. Each Vemar street helmet uses a slightly different method to change the shield, please refer to the owner’s manual that came with your Vemar helmet for complete details.
Q. What is ECE standard and how does it compare to the Snell standard?
A. The ECE standard is a motorcyclist specific standard created by the European Union. It was created using recent data from motorcycle specific crashes and injuries and is the only standard accepted for Moto GP racing. The Snell standard has had some revisions over the years but was created about 50 years ago from non-motorcyclist data. The Snell standard is not accepted for Moto GP competition. Note, there will be a new Snell standard going into effect in a few years that is much closer to the ECE standard…something to think about….For additional information on this topic please read the detailed report from Motorcyclist Magazine.. Click here to read the Motorcyclist Magazine article.
Q. What is your warrantee?
A. Vemar is warranted, to the original buyer, for five (5) years against defects in materials and workmanship. Please note the details of the warrantee as supplied with each helmet. Click here to see a warranty card.
Q. Are Vemar helmets built entirely in Italy?
A. Every Vemar Eclipse and VRX7 tri-laminate helmet is 100% produced in Vemar’s Grossetto Italy manufacturing plant. All the other Vemar helmets are designed at Vemar’s Italian office but are produced at Vemar’s own Chinese factory.
Q. Is Vemar legal in AMA racing?
A. Yes, the AMA accepts ECE standard helmets. Note that the FIM does not accept Snell standard helmets for world competition.
Q. How do I clean my helmet/visor?
A. To clean any motorcycle helmet warm soapy water and a soft brush are best. Never use chemicals such as contact cleaner as they will damage the helmet or shield.
Q. Does the visor distort my view/fish eye?
A. All Vemar shields are manufactured to the highest optical standards and will not distort the rider’s vision in any way.
Q. Do you make helmets for kids?
A. Yes! Vemar offers a new modular helmet for kids, the Gildor. It is available in standard or Bluetooth configurations.
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