Customer Service

3-29-10

Click here for the Warranty Claim form.

Hello from Motonation!!!!!!!
Well, if you are here you must have had a technical problem with your AGV Sport apparel item, Sidi boot or Vemar helmet, for that we are truly sorry. Let us assure you that Motonation will do everything within its power to resolve your issue!

That said, before we begin, you should review Motonation’s limited warranties on Sidi and/or Vemar products: “All warranties are offered to the original purchaser, Sidi boots have a one-year warranty for manufacture defects. Vemar helmets feature a five-year warranty from manufacturing date. If Motonation determines that the product in question does have a material or construction defect then they will be repaired or replaced at no charge. Warranty is void if, in Motonation’s opinion, the product has been improperly maintained, misused, altered, crashed, damaged by improper motorcycle starting procedures or modified in any way, or if the usable life of the item has expired. We reserve the right to repair or replace, at our discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed.  Buyer assumes all risk for any and all damage caused to him, a third party and/or property by virtue of failure of these products.”
Please note that wearing out Sidi soles is almost never considered a warranty item, this is a wear and tear issue. Also any boot or helmet is considered past its usable lifespan and will not be considered for warranty if it is five years old or more.
Ok, with the legal mumbo jumbo out of the way you should now know (be honest with yourself…) if your issue is one of normal wear and tear that Motonation may help you get repaired or a true warranty problem that Motonation should review. That said please reference the various frequently asked questions (FAQ) below and proceed as recommended.

FAQ
Should I wash my item before sending them?
Come on now, do you take a shower before you see the doctor? Yes, of course clean them up or you will be charged $20 for our disgust at your total lack of respect for us.

Can I just return my item to the shop I bought them at?
AGV Sport and Sidi: Yes, however don’t expect the shop to know exactly what is possible or how long it will be until you see your item again off the top of their heads. This website page is the same data they access so please read this whole section for all your options.
    Vemar: Helmets are different; most dealers can help you resolve your issues with a helmet.

To resolve a normal wear and tear issue with your Sidi boot:
Honestly Motonation has very few problems with Sidi boots. As a result we do not have a boot repair center in house. Most repairs can usually be handled close to your home town by a good cobbler or as most parts on a Sidi boot are replaceable maybe you can fix it yourself by purchasing the parts you need from your dealer or Motonation. If you do not want to pursue those options then Motonation recommends that you send your Sidi boot to Sole Performance (contact info below). By dealing with Sole Performance or your local cobbler directly you will have your Sidi boot repaired quickly and be back riding very fast.

Sole Performance
165 South El Camino Real, Ste K
Encinitas, CA. 92024
Toll Free: 1-800 944-2755
Local (760) 944-7433
FAX: (760) 944-0134
jim@factoryresole.com
http://www.factoryresole.com

To resolve a normal wear and tear issue with your Vemar helmet:
With helmets there really no such thing as normal wear and tear. Either a helmet is still within its usable lifespan and it acceptable or its not. The only exception would be replacing a vent piece, a shield or a shield mechanism. These simple tasks should be able to be accomplished at home by referencing the instructions in your owner’s manual or by taking your Vemar helmet to your local shop for assistance.

To resolve a potential warranty issue with your Sidi boot or Vemar helmet:
Motonation’s goal with warranty claims is fast and fair service for all Sidi and Vemar customers. Since the advent of email and digital cameras we have found that if we first receive an email with pictures and a description of your problem we can more quickly resolve the problem.
So please take a few pictures of the issue you have with your boot or helmet and email it to csr@motonation.com along with the size of the item as well as any additional descriptive explanation or concerns that you may have along with your full and complete contact information. All emails will be answered within one business day.
What happens next you ask? Well, the options are:
A Sidi warranty claim:

• If in Motonation’s opinion your Sidi warranty claim is valid, our response to your email will have a Return Authorization Number (RA#) in the return subject line. You should then clean (please…) and package your boots writing the RA# on the outside of the box and send them, along with a copy of your email, freight pre-paid to:
  Sole Performance
  165 South El Camino Real, Ste K
  Encinitas, CA. 92024
  When Sole Performance receives your boots he will repair them ASAP and send them back to you freight pre-paid. All costs of the repair will be billed to Motonation under this procedure. If it is determined by Motonation that the best course of action is to replace your Sidi boot then your old boots will be discarded and new pair will be sent no charge.

• If Motonation denies your Sidi warranty claim based on the above mentioned Limited warranty Motonation will email you back a link to the correct part you need to repair the problem yourself along with the option of sending your boot to Sole Performance for repair.

A Vemar warranty claim:

• If in Motonation’s opinion your Vemar warranty claim is valid, our response to your email will have a Return Authorization Number (RA#) in the return subject line. You should then clean (please…) and package your helmet writing the RA# on the outside of the box and send them, along with a copy of your email, freight pre-paid to:

Motonation
10225 Prospect Avenue
Santee, CA 92071

When Motonation receives your helmet we will repair or replace it ASAP and send it back to you freight pre-paid.

• If Motonation denies your Vemar warranty claim based on the above mentioned Limited warranty Motonation will email you back a link to the correct part you need to repair the problem yourself or take your helmet to your local dealer for repair.

If after considering the above options you would like to speak to Motonation’s warranty – repair department please call 619-401-4100 ext 105. If we are unable to immediately take your call please leave a message with a description of the issue you have with your boots or helmet, your name, and number. All calls will be returned within one business day.

How long does the repair - warranty process take?

• Returning boots to Sole Performance be repaired. – Sole Performance should be able to receive your boots, repair them and get them back to you within two-three weeks.
• Returning a helmet to Motonation. – Motonation should be able to receive your helmet and resolve your issue and get the helmet back to you within two - three weeks.

AGV Sport

Standard 1-year warranty

Every AGV Sports products features a minimum of a one-year warranty (to the original purchaser) for manufacture defects. If AGV Sport determines that the product in question has a material or construction defect then the product will be repaired or replaced at no charge. Warranty is void if, in AGV Sport’s opinion, the product has been improperly cared for, altered, crashed or modified in any way, or if the usable life of the item has expired. AGV Sport reserves the right to repair or replace, at its discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed.  Buyer assumes all risk for any and all damage caused to him, a third party and/or property by virtue of failure of these products.”

Includes all AGV Sport items not listed below under the Pro-Gear 5-year warranty.

Pro-Gear 5-Year Warranty

AGV Sports Pro Gear products have a five-year warranty (to the original purchaser)for manufacture defects. If AGV Sport determines that the product in question has a material or construction defect then the product will be repaired or replaced at no charge. Warranty is void if, in AGV Sport’s opinion, the product has been improperly cared for, altered, crashed or modified in any way, or if the usable life of the item has expired. AGV Sport reserves the right to repair or replace, at its discretion, any valid warranty claim. This limited warranty is in lieu of all other guarantees or warranties implied or expressed.  Buyer assumes all risk for any and all damage caused to him, a third party and/or property by virtue of failure of these products.

The following products are covered under the Pro-Gear 5-year warranty:

Leather one piece suits:

• Laguna
• Monza

Leather jackets:

• Laguna
• Monza
• Topanga
• Pella
• Venus
• Moda

Important Note:
In order to validate your Pro-Gear 5 year warranty, you must return the registration card in full and return it to AGV Sports Group warranty department within 30 days of your purchase. This warranty does not cover the following damages: racing damage, weather damage, weather aging, normal wear and tear, atmospheric damage, accident damage, or any misuse whatsoever.

Q: How do I resolve a normal wear and tear issue with AGV Sport apparel?
A: Motonation has very few problems with AGV Sport apparel. As a result we do not have a repair center in house. Most repairs can usually be handled close to your hometown by a good tailor. Motonation recommends that you send your AGV Sport apparel item directly to AGV Sports Group International headquarters (contact info below). By dealing with AGV Sports Group or your local tailor directly you will have your AGV Sport apparel item repaired quickly and be back riding very fast.
AGV Sports Group
3220 Roderick Road
Frederick MD 21704
Toll-Free: 800.777.7006
Local: 301.663.4550
Fax: 301.663.8950

Q: How do I resolve a potential warranty issue with AGV Sport apparel?
A: Motonation’s goal with warranty claims is a fast and fair service for all AGV Sport customers. Since the advent of email and digital cameras we have found that if we first receive an email with pictures and a description of your problem we can quickly resolve the problem.
So please take a few pictures of the issue you have with your AGV Sport apparel and email it to service@agvsport.com  along with the size of the item and any additional descriptive explanations or concerns that you may have along with your full and complete contact information. All emails will be answered within one business day.

What happens next you ask? Well, the procedure is:
If in AGV Sports Group’s opinion your warranty claim has merit, our response to your email will have a Return Authorization Number (RA#) in the return subject line. You should then clean (please…) and package your item, writing the RA# on the outside of the box along with a copy of your email, freight pre-paid to:
AGV Sports Group, 3220 Roderick Road, Frederick MD 21704
When AGV Sports Group receives your item they will repair it ASAP and send it back to you freight pre-paid. If it is determined by AGV Sports Group that the best course of action is to replace your item then your old item will be discarded and the new item will be sent at no charge.
If AGV Sports Group denies your warranty claim based on the above mentioned, Limited warranty AGV Sports Group will email you back with your repair options.

Q. How long does it take to get my product repaired?                                                 
A. It will take about one week , then add shipping time back to your location.

Q. Can AGV Sport still fix my defective product even though my warranty has expired? 
A. Yes, send us photos and a description for a detailed estimate.

Q. How does AGV Sport work its jacket sizing?
A. That is a common question when people see that AGV Sport sizes some jackets in the numeric sizing system (example: 42, 44 etc) and others in the classic system Americans are more accustomed to (example: M, L, XL etc).
As with any technical product the answer is a bit complex. You see, AGV Sport knows that some riders like a different fit than others. It is for this reason that AGV Sport offers its jackets in two distinctly different "cuts". The numeric sized items are a more tightly- tailored cut and is offered in the more precise sizing runs. The American cut is a looser fit (especially around the belly) and is offered in the customary small thru XXL (or larger) sizes. So, no matter the rider's preference; the tightly- tailored look or the more “roomy” American look, AGV Sport has riders all over the world covered.

Q. When sizes small, medium, large, X-large, and XX-large are used what is
the number size equivalent?
A. There is not a direct equivalent due to the cut itself (see the previous question) However, in general you could say:
Small/Medium = 42, Large = 44-46, X-Large = 48-50, XX-Large =52.
You will notice two number sizes for some of the letter equivalent; this is due to the more precise measurements when working with number sizing as compared to the letter sizing that run a more relaxed fit.

Q. Then what size jacket do I order?
A. When a leather jacket is desired, measure your Chest, Waist, and sleeve. Leather suits require Chest, Waist, sleeve, thigh and inseam measurements.
See the sizing charts used within the website.

Q. What thickness leather is used in AGV Sport leather suits and sport leather jackets?
A. AGV Sport uses 1.2mm to 1.4mm premium top grain leather, which AGV Sport approved tanneries continually monitor for proper thickness and quality (others use 1.6mm to 1.8mm to try and achieve the same abrasion level). This is the only way to insure the high safety factor required when using this thickness of leather. Other benefits of 1.2mm to 1.4mm premium top grain leather is reduced weight, improved mobility, and increased durability. This translates into less rider fatigue with unsurpassed safety standards.

Q. Does AGV Sport have a rider support program?
A. Yes, we have an extensive rider support program. To submit your resume please visit http://www.agvsport.com  

Site Map:

Motonation  10225 Prospect Avenue  |  Santee, CA 92071  | Phone: 619.401.4100